This website is operated by PetPurrlo (DIAZ IRONCREST WHOLESALE LLC). Throughout the site, “we,” “us,” and “our” refer to PetPurrlo. By visiting the Site or purchasing from us, you agree to these Terms, read together with our Privacy Policy, Shipping Policy, Payment Methods Policy, and Returns & Refunds Policy. Where you deal with us as a consumer, nothing in these Terms excludes or limits any right you have under mandatory consumer law.

Section 1 — Eligibility and General Conditions

1.1 Eligibility. You must be at least 18 years old to use the Site, create an account, or place an order. By using the Site, you confirm that you have the legal capacity to enter into a binding agreement and, if acting for an organisation, the authority to bind it. We do not knowingly sell to children. If we have reason to believe an account or order does not meet these requirements, we may refuse, cancel, or suspend it.

1.2 Permitted use. You may not use the Site or our products for any unlawful purpose, transmit malicious code, or interfere with the security or operation of the Site. Products are sold for personal, non-commercial use. Reselling, renting, or drop-shipping products purchased from us requires our prior written authorisation.

1.3 Service availability. We may refuse service to anyone at any time, subject to applicable law. Content you submit through the Site may be transmitted over networks and processed by service providers acting on our instructions. Payment data is transmitted encrypted. You may not reproduce or exploit any part of the Service without our written permission.

Section 2 — Product Information, Pricing, and Order Acceptance

2.1 Product information and specifications. We aim to describe and display our products accurately. Colour reproduction depends on your device, and we cannot guarantee that every screen renders colour identically. For each product, we disclose the specifications available to us at the time of listing — including material composition, dimensions, weight limits for beds and carriers, and care instructions where applicable. For pet products, we also disclose the animal size or weight range for which the product is intended, and any safety warning that applies to its use (for example, that a toy is not suitable for unsupervised chewing, or that a bed has a maximum weight limit).

If a specification or safety warning that is material to your decision is not shown on the product page, you may contact us at [email protected] before ordering, and we will provide the information available to us or tell you that it is unavailable. We are responsible for the accuracy of the specifications and warnings we disclose. We do not exclude or limit liability where a product is not as described, where a material specification or safety warning was not disclosed and you could not reasonably have known it before purchase, or where the absence of a warning made the product unsafe for its intended use. Nothing in this section shifts to you the burden of verifying information that we did not make available.

2.2 Pricing and changes. Prices are displayed at checkout in the currency shown. We may change prices and discontinue products at any time. Price changes do not affect orders we have already accepted, except where an order is cancelled because of a manifest pricing or product-information error. If we identify such an error before dispatch, we may cancel the affected order and refund the amount paid to the original payment method in full, without a cancellation fee. Changes to these Terms or to the Service do not retroactively alter the terms of an accepted order, except where required by law.

Section 3 — Checkout, Payment Methods, and Order Acceptance

3.1 Available payment methods. We currently accept iDEAL and BLIK. Availability depends on the shipping destination and the currency of the order: iDEAL is offered for orders shipped to the Netherlands in EUR; BLIK is offered for orders shipped to Poland in PLN. No card-number fields are presented at checkout, and we do not accept Visa, Mastercard, or other card payments.

3.2 How the payment flow works. Payment method selection occurs after you click “Place Order,” because the system needs the final destination and currency to determine which of the two local methods is available. The authorization steps differ by method.

iDEAL: after clicking “Place Order,” if your order qualifies, iDEAL is displayed. You select iDEAL and are redirected to a payment page where you choose your bank from a list or, where offered, scan a QR code. If you choose a bank, you are redirected to your bank’s online environment to confirm the payment; if you scan the QR code, you confirm the payment in your banking app. You are then returned to the Site, and the result is displayed.

BLIK: after clicking “Place Order,” if your order qualifies, BLIK is displayed. You open your banking app, generate a six-digit BLIK code (valid for 2 minutes), enter it on the payment page, and confirm the payment inside the banking app within 60 seconds of starting the payment. If the 60-second window expires, the session times out and you need to request a new code. Most customers approve within 10 seconds, but the timeout is enforced by the BLIK system, not by us. You are then returned to the Site, and the result is displayed.

3.3 When an order is accepted. Clicking “Place Order” creates an order record with a pending status. An order is not accepted for processing or dispatch until the wallet payment has been successfully authorised and confirmed. If authorisation fails, is cancelled, or times out, the order is not accepted and no payment is taken. We do not receive or store your online banking password, wallet login credentials, full payment account number, or CVV.

3.4 Order limits and fraud prevention. We may limit or cancel quantities per person, per household, or per order, and may refuse orders that appear to be placed by resellers or for unauthorised commercial purposes. You agree to provide accurate and current purchase and account information. Suspected fraud or unauthorised transactions may be reported to the relevant authorities.

Section 4 — Product Safety, Third-Party Tools, and Submissions

4.1 Pet safety, materials, and supervision. Some products may contain dyes, synthetic fibres, plastics, rubber, metals, nickel, latex, or adhesives. Certain items — particularly toys, chew products, and small accessories — may present choking, entanglement, or ingestion risks if not used under appropriate supervision or if used by an animal outside the size or weight range for which the product is intended. Where a product carries a size or weight limit, or a supervision warning, that information is disclosed on the product page.

Where a material, size limit, or safety warning has been accurately disclosed on the product page or product label, you are responsible for reviewing that information and for using the product in accordance with it. If your pet has a known allergy, sensitivity, or health condition, consult a qualified veterinarian before purchasing or using the product.

We are not liable for reactions, injury, choking, ingestion, or other harm resulting from a product where the relevant material, size limit, or safety warning was accurately disclosed and the product was used as intended. This limitation does not apply where a material or safety warning was not disclosed, was misdescribed, or where the product was unsafe for its intended use. We are not liable for damage caused by misuse, improper cleaning, lack of supervision that contradicts a disclosed warning, alteration, or normal wear and tear.

4.2 Third-party tools and links. We may provide access to third-party tools over which we have no control. Such tools are provided “as available,” and we do not warrant them beyond what applicable law requires. Links to third-party sites do not mean we endorse or control their content, and we are not responsible for third-party materials to the extent permitted by law.

4.3 Submissions. If you send us reviews, comments, or creative ideas, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display them in connection with the Service. We are not obliged to keep submissions confidential, pay compensation for them, or respond to them. You confirm that your submissions do not infringe third-party rights and do not contain unlawful, abusive, or malicious material.

Section 5 — Consumer Rights and Mandatory Law

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under applicable consumer law that cannot lawfully be excluded. Where you deal with us as a consumer, you have statutory rights relating to conformity, fitness for purpose, description, and remedies for defective or misdescribed products. If any provision of these Terms conflicts with a mandatory consumer right, the mandatory right prevails, and the remaining provisions continue in effect.

This section applies in particular to the statutory rights of consumers in the EU/EEA under the Consumer Rights Directive and national implementing law, and to consumers in the UK under the Consumer Rights Act 2015. Section 31 of the CRA 2015 provides that a term of a contract to supply goods is not binding on the consumer to the extent that it would exclude or restrict the trader’s liability for the statutory rights described in that Act. Nothing in these Terms is intended to operate contrary to that provision, and if any term would do so, it will not be enforced against a consumer to that extent.

Section 6 — Privacy, Automated Tools, and Errors

6.1 Personal information. Our Privacy Policy explains what data we collect, how payment data is handled, what we do not collect, and how to exercise your privacy rights, including rights under the GDPR, the CCPA/CPRA, and the Kentucky Consumer Data Protection Act (ICDPA). It forms part of these Terms. Where you are an Kentucky resident, the rights available to you under the ICDPA are those described in the Privacy Policy; the ICDPA provides rights of access, deletion, portability, and opt-out of sale and targeted advertising, and does not include a general right to correct inaccurate data.

6.2 Automated decision-making. We use automated tools for fraud screening and payment authorisation. These tools do not produce legal or similarly significant effects based solely on automated processing. If a payment is declined by the provider, you may contact us and we will review the order through a human process. We do not use automated processing to set individualised prices.

6.3 Errors and inaccuracies. The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We may correct errors and update information, and may cancel an order affected by a manifest error, subject to Section 2.2 and applicable consumer law. Where an order has already been accepted, we will not rely on a later correction to change its terms except where the law permits cancellation for manifest error.

Section 7 — Prohibited Uses, Intellectual Property, and Liability

7.1 Prohibited uses. You may not use the Site to: (a) violate any law or regulation; (b) infringe our intellectual property or that of others; (c) harass, defame, or discriminate; (d) submit false or misleading information; (e) upload malicious code; (f) collect personal information of others without authority; (g) phish, scrape, or spam; (h) interfere with security features; or (i) engage in fraudulent activity, including using stolen payment methods or making fraudulent chargebacks. We may suspend or terminate access for violation of these prohibitions.

7.2 Intellectual property. All content on the Site — text, graphics, logos, product photographs, designs, trademarks, and code — is owned by or licensed to PetPurrlo. You receive a limited, revocable, non-exclusive, non-transferable licence to access the Site for personal, non-commercial use.

7.3 Warranties and liability. We do not warrant that the Site will be uninterrupted or error-free, or that product colours will match every screen. Products are supplied subject to the statutory conformity and safety rights described in Section 5.

To the extent permitted by law, and subject to the exceptions below, PetPurrlo and its directors, officers, employees, and suppliers are not liable for indirect, incidental, special, or consequential loss arising from use of the Site or a product, and our total aggregate liability for a product claim does not exceed the amount you paid for that product.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) intentional misconduct or gross negligence; (d) breach of a statutory consumer guarantee or statutory right that cannot be excluded, including under the UK Consumer Rights Act 2015 and equivalent EU/EEA consumer law; or (e) any liability that cannot be limited under applicable law. Where a product is not as described, does not conform to the contract, or is unsafe for its intended use because a material specification or safety warning was not disclosed, your statutory remedies are not restricted by the aggregate liability cap. A term that purports to exclude or restrict liability in a way that is unfair or contrary to mandatory consumer law will not be binding on a consumer to that extent.

7.4 Indemnification. You agree to indemnify PetPurrlo and its officers, directors, agents, and service providers against third-party claims arising from your breach of these Terms, except to the extent the claim results from our negligence, fraud, misrepresentation, or breach of these Terms or applicable law.

Section 8 — Delivery, Withdrawal, Termination, and Governing Law

8.1 Delivery times. Delivery estimates depend on the destination and are set out in full in our Shipping Policy. In summary:

  • Within the United States: order processing 1—3 business days; transit 5—8 business days; total delivery 6—11 business days from the date of order.
  • United States to major EU destinations (France, Germany, Italy, Spain, the Netherlands, Belgium, and comparable markets): processing 1—3 business days; transit 7—11 business days; total delivery 8—14 business days.
  • United States to other EU destinations (Portugal, Sweden, Greece, Finland, Poland, and comparable markets): processing 1—3 business days; transit 9—14 business days; total delivery 10—17 business days.

These windows include DDP customs clearance. Delivery estimates are not guaranteed delivery dates. Where we cannot meet a stated estimate, we will notify you and you may cancel the affected order before dispatch.

8.2 Withdrawal and returns. Where you have a statutory right of withdrawal, the 14-day period runs from the day you physically receive the goods. It does not run from the date the order is placed. Return shipping costs, refund timelines, the distinction between statutory withdrawal and commercial returns, and the condition standards that apply to each are set out in our Returns & Refunds Policy. Nothing in this section reduces a withdrawal right that applicable law gives you.

8.3 Termination and severability. These Terms remain in effect until terminated by you or us. You may terminate by ceasing to use the Site and notifying us. We may suspend or terminate access if you materially breach these Terms. Obligations incurred before termination survive. If any provision is found unlawful or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions remain in effect.

8.4 Changes to these Terms. We may update these Terms by posting a revised version on the Site. Changes apply to orders accepted after the revision date and do not retroactively alter an order already accepted, except where the law requires otherwise. A change to these Terms does not affect a statutory right that you already hold.

8.5 Governing law and disputes. These Terms are governed by the laws of the State of Kentucky and applicable U.S. federal law, without regard to conflict-of-law rules. The state and federal courts located in Kentucky have exclusive venue, subject to any mandatory right you have as a consumer to bring proceedings in your place of residence. The UN Convention on Contracts for the International Sale of Goods does not apply.

Section 9 — Contact

DIAZ IRONCREST WHOLESALE LLC
1890 Star Shoot Pkwy, Lexington, KY 40509, United States
Email: [email protected] (Mon—Fri, 08:00—17:00 UTC−5)
Phone: +1 5026083295
Part number: 1528171